Hi Party People ...This is the booking team in Charge of all online bookings we all are from the U.K. So if you need any questions answering just ask...we will not yes yes you ...you are about to book on the most fun trip in Vietnam we are here to make it a once in a lifetime experience..!!!
WHAT SHOULD I BRING?
What do I need to bring? Your Passport, swimming gear and a towel, a wide-brimmed hat, sunscreen (at least SPF15), a reliable insect repellent, toiletries, a camera and lots of batteries, warm clothing for the cooler months of November to March. Also bring your appetite and a sense of humor! Inhibitions can be left in the luggage storage rooms with your other unwanted baggage.....You are going on a fun trip...
How much luggage can I take? Your vehicle has limited space so please keep your luggage to a maximum of 15kgs in a backpack or soft overnight bag and include a small day pack to hand carry for easy access to camera, sunscreen, water etc.
FAQ What days do you go? The Trip departs everyday from our office at 8.30 am. We start to pick you up from your hotel/hostel location at 8.00 am daily.
Where do I meet the tour? Tours depart from either our Hanoi office or your wished pick up address, please check departure location and times on the tour itinerary you are booking.
Do I have to reconfirm my place on the tour?Yes, you must reconfirm your place on the tour 24 hours before the tour departs either at the our partners offices in Hanoi or via email. A deposit of 5 USD per person has to be made at the time of booking so to hold your spots - This is ONLY to verify real bookings. Our aim is to make it as easy as possible for our travelers to do this. Our Tour Reservation will contact you to see what is the best option for you to finalize the booking.
What do I eat? Our emphasis is on fresh food wherever possible and our meals are nutritious and varied. If you are vegetarian or do not eat seafood we can cater for you, but if you have very specific dietary needs you may need to provide your own food, please discuss this at time of booking.
How fit do I have to be? Ours are active tours so a reasonable level of fitness and swimming ability is needed. If you enjoy kayaking through caves, swimming in sheltered bays or rock climbing in national parks and directly experiencing the environment then our tours are perfect for you. If you have any doubts about your suitability for our tours, please check with our Reservations Department before making a booking.
NOTE: Activities vary in duration and grade depending on the trip chosen.
Do I have to participate? Part of the enjoyment of our tours is bonding with a group of like-minded adventurers so we make them active and hands on. Full involvement is normally one of the highlights of the trip but no one can force you to do something you don't want to do.
Cancellation Policy: All bookings need to be confirmed and paid for in full 24h in advance. If not, Vietnam Backpacker Tour will regard it as non-attendance/no-shown. You will not be able to join the tour and will NOT be refunded. Cancellation Policy Fees will be charged in event of booking cancellations: Deposits are non-refundable 24 Hours – 48 Hours 50% of Fare Within 24 Hours 100% of Fare Conditions of Travel: In circumstances beyond the control of Vietnam Backpacker Tour ( who operates Halong Bay Castaway Tour and Booze Cruise) and the associated tour operators, such as weather conditions, mechanical failure and/or restrictions placed by the National Park Authorities, We reserve the right to alter the route or itinerary of any of its tours and arrange alternative carriers to those advertised if necessary. NO refunds will be given in these circumstances, or in the event of any delay, curtailment or alteration of the trip. We cannot guarantee pick-up and drop-off times and are not liable for passenger failure to connect with other services or any associated cost incurred. Liability: We are not responsible for personal injury or loss/damage to personal belongings or baggage. Important: Passengers should note that this tour involves a higher than normal risk. We hold the rights to upgrade people from other companies/partners if the boat is not full. Travel Insurance: Travel insurance is NOT included, we strongly recommend that passengers have their own travel insurance against illness, injury, loss/damage to personal belongings and not being able to travel on the confirmed departure date.
PLEASE NOTE IF YOU ARE UNSURE ASK KEN HE WILL HELP.
kind regards Team G.B. AND THE Halong Bay Castaway Tour Crew..PAY PAL PLEASE PAY BELOW ASK KEN IF YOU ARE UNSURE OF ANY OF THE STEPS.
Head office: 66 Hang Ga STREET, Old Quarter, Hanoi, Vietnam E: firstname.lastname@example.org Customer service number: +84-243-99-071-99